Delete your account
Two ways to remove your labviq account and the data we hold about you. Both result in the same outcome — full removal, no recovery — so pick whichever is easier.
Option 1 — From inside the app
- Open labviq on iOS, Android, or the web at app.labviq.com.
- Sign in.
- Tap your profile picture in the top-right of any screen, then choose Manage account.
- In the account modal, scroll to Security → Delete account.
- Confirm. Your account and data are removed immediately.
Option 2 — Email us
Email support@labviq.com from the address registered on your labviq account, with the subject line Account deletion request. We process requests within 7 working days and reply once your data has been removed.
What gets deleted
- Your Clerk account (email, sign-in identifiers, profile picture).
- Every reagent record you've created — item scans, extracted fields, enrichment data.
- Every uploaded photo, CoA, invoice, packing slip, and other attachment.
- Every observation ingested from your forwarded emails, connected Google Drive, or Slack workspace.
- Notes, review decisions, and audit log entries.
What we keep
We retain aggregated, non-identifying usage statistics (e.g. “X records ingested this week”) so we can understand product usage. These cannot be linked back to you after your account is deleted.
We may retain a minimal record (your account id and deletion date) for the period required by tax / accounting law in our operating jurisdiction. This record contains no personal content (no scans, no documents, no profile data).
Questions
Email support@labviq.com and we'll respond within 2 working days.